Clear before you arrive
The practical detail of a stay.
Cancellation, payment, arrival and house policies written to be understood. Your booking confirmation always repeats the exact terms attached to your selected rate.
Hotel information
Eight useful documents. No small-print maze.
01
Cancellation policy
Clear terms for changes, cancellations, early departures and no-shows.
02Privacy notice
How reservation, guest, communication and website data are handled.
03Website & booking terms
The terms that frame use of the site and a direct reservation.
04Cookie notice
A restrained approach to essential storage, analytics and guest choice.
05Check-in & check-out
Arrival windows, luggage, access and departure arrangements.
06Children & families
Practical guidance for families staying in a historic 18-room house.
07Pet policy
When and how a small number of pet-friendly stays may be arranged.
08Payment policy
Deposits, balances, secure processing, taxes and refunds.